In the service business, the service team must remain in the epicenter of the client-leader’s focus. When a leader first hires you, you may be top of mind, but soon enough the demands of the business seize his attention. The service team must sense the shifts and then adapt appropriately. Their work must remain central to the client-leader’s. Their success must define his.
On Remaining at the Epicenter of the Customer’s Focus
On Remaining at the Epicenter of the Customer’s Focus
Topic:Communication
Posted on:Feb 04 2013
Captured by:Flint M
Method:Dictation
