We need to trust the process more than we trust the decision. At the micro level, it is important to achieve the right decision. At the macro-level, it is important to develop the right process. The leader cannot wait for certainty; it is rare to obtain such a state. Instead, the leader must strive for clarity; it is possible to obtain such a view. Even if we are not absolutely sure that the decision is right, we may be reasonably sure that the process is right. The effective leader gets the process right so that he can hope to get the decision right.
