The human condition must be considered along with its extremities. It has poles. On one hand, you have extreme ecstasy, and on the other, you have extreme agony. However, we work out most of our theology and philosophy within the confines of a small segment in the middle.
The people who experience life outside of that limited segment often find our theological and philosophical formulations insufficient. Indeed, they cannot even relate to us because we have no authentic frame of reference. Whatever life system we embrace should consider the entire spectrum of human experience.