Every time a leader makes a decision, he needs to do an audit of its impact on the hearts of his team. Simple, quick decisions are often undertaken without any sense of their emotional consequences. The leader must perceive the people consequences — not just the physical consequences — of his decisions. However, it is best to separate the decision into its two categories. This leaves two questions:
1. What is the cogent choice of action?
2. What is the compassionate choice of action?