On the Danger of Social Media and the Negative Conversation

On the Danger of Social Media and the Negative Conversation

Topic:Communication
Posted on:Jan 14 2014
Captured by:Austin M
Method:Previous Writings

Social media is all the rage, but one must be very careful. Negative conversation has a greater impact than positive conversation. Indeed, there is probably a negative ratio of 10 to 1. In effect, the stench of your customer’s complaints will overpower the aroma of your customer’s compliments.

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