Social media is all the rage, but one must be very careful. Negative conversation has a greater impact than positive conversation. Indeed, there is probably a negative ratio of 10 to 1. In effect, the stench of your customer’s complaints will overpower the aroma of your customer’s compliments.
On the Danger of Social Media and the Negative Conversation
On the Danger of Social Media and the Negative Conversation
Topic:Communication
Posted on:Jan 14 2014
Captured by:Austin M
Method:Previous Writings
