Below is a collection of Dr. McGlaughlin’s most recent observations (500+). Most of these observations are made throughout the course of everyday life, captured by dictation, and added to FlintsNotes.com. You can read more about the observation capture process here. The content here changes 5 days a week, so be sure to check back often. Also, feel free to leave a comment in the comments section of each observation.

October 30, 2014

On the Value of Insights over Results

What we call “customer theory” might better be conceived as “customer wisdom”. Too often, marketers pursue quick results rather than rich insights. However, profound understanding of the […]
October 30, 2014

On the Decline of the Well Written Letter

It occurs to me that letter writing, which achieved rare form in recent centuries, has been on a steady decline. The advent of technology has increased […]
October 28, 2014

On Urgency and the Growing Organization

Over the years, I have avoided developing a frantic work environment. I have found that frantic activity produces stress and errors — so much so, that […]
October 24, 2014

On the Balance of Passion and Responsibility

The leader must be careful not to let their passion for future opportunities eclipse their present tense responsibilities. Exciting visions and challenges are no substitute for […]
October 22, 2014

On the Danger of Apprehending Beauty

Beauty is not apprehended; it is appreciated. It is the apprehension of beauty that costs us beauty itself. The harder we grasp for it, the more […]
October 18, 2014

On Leadership and the Importance of Unreasonable Demands

The leader must be careful of accepting good reasons for bad outcomes. When good people do good work, they may still experience a bad outcome. Thus […]
October 17, 2014

On the Quest for Wholeness

I think the internal quest to be fully human is a quest for wholeness. Our divided selves reflect our distance from the ideal. As we pursue full integration; […]