Below is a collection of Dr. McGlaughlin’s most recent observations (500+). Most of these observations are made throughout the course of everyday life, captured by dictation, and added to FlintsNotes.com. You can read more about the observation capture process here. The content here changes 5 days a week, so be sure to check back often. Also, feel free to leave a comment in the comments section of each observation.

November 22, 2013

On the Difference between a Reply and an Answer

Just because you do not have an answer, does not mean you do not have a reply. When a customer asks, you always respond, even if […]
November 21, 2013

On the Difference between External Conception and Internal Perception

I have a growing conviction that philosophers use their mind, but often towards the wrong end. Many of us reach for an abstract truth that cannot […]
November 20, 2013

On Achieving Maximum Impact with My Communication Skills

Over time, I’ve realized that I can leverage my communication gifts either directly or indirectly. If I leverage them directly, I am developing a value proposition, […]
November 11, 2013

On Marketing’s Built-in Integrity

At MECLABS, we are trying to transcend the connotation of marketing to understand its essence. In doing so we have begun to realize that if you […]
October 30, 2013

On the Value of Insights over Results

What we call “customer theory” might better be conceived as “customer wisdom”. Too often, marketers pursue quick results rather than rich insights. However, profound understanding of the […]
October 25, 2013

On Ruthlessly Protecting Your Writing Time

You must ruthlessly protect your writing time. All the world will conspire to steal it. The tyranny of the urgent will overwhelm the important. In the […]
October 22, 2013

On Entrepreneurship and Extremes

Entrepreneurs are their own worst enemy; in virtually every case, their extreme strengths beget their extreme weaknesses. Their greatest obstacle lies within themselves.