Below is a collection of Dr. McGlaughlin’s most recent observations (500+). Most of these observations are made throughout the course of everyday life, captured by dictation, and added to FlintsNotes.com. You can read more about the observation capture process here. The content here changes 5 days a week, so be sure to check back often. Also, feel free to leave a comment in the comments section of each observation.

August 8, 2014

On Human Beings as Plural

I think that human beings are to be considered in the plural, even when referring to them as single individuals. This is indeed a paradox. At times […]
August 6, 2014

On the Value of Insights over Results

What we call “customer theory” might better be conceived as “customer wisdom”. Too often, marketers pursue quick results rather than rich insights. However, profound understanding of the […]
August 1, 2014

On the True Nature of Empathy

There is a difference between listening and hearing. For instance, some of us listen, but we do not truly hear. Empathy, perhaps the most important attribute […]
August 1, 2014

On Leadership and Achieving the Most with the Least

A leader should never be satisfied in accomplishing one thing with one thing. Every single accomplishment should have multiple applications, multiple implications, and thus aggregate success […]
July 31, 2014

On the Connection between Soul-Searching Questions and Spirit-Wrenching Decisions

It is tragic (I think) when you have changed so much (hopefully evolved) that you are painfully embarrassed by your earliest work. I fear that if […]
July 29, 2014

On Uncertainty and the Faith in Faith

In some ways the foundation of the Christian experience is not faith but rather faith in faith. In a world that is uncertain, one only has […]
July 29, 2014

On Leadership and Productive Organic Meetings

Sometimes the leader’s role in the meeting is only to set the direction and the perimeters. Once the direction is set, the momentum of the dialogue […]